Privacy Policy

1. Introduction

Nyurics ("we," "our," or "us") operates the website voice.nyurics.com and our associated AI voice agent platforms. This Privacy Policy details our practices regarding the collection, storage, and processing of personal details submitted by clients, website visitors, and individual leads contacted via our voice services.

By using our voice simulator integrations or subscribing to our calling packages, you authorize Nyurics to process audio signals and data inputs under the parameters specified in this policy.

2. Data We Collect

We compile several categories of information to sustain operational safety and optimize call latency:

• Account Metadata: Administrator profiles (names, corporate emails, encrypted password hashes).
• Lead Information: Contact databases uploaded by clients (name, phone numbers, scheduled appointment slots).
• System Logs: IP registries, active sessions, browser headers, API access keys, and webhook event payloads.

3. Call Recording & Transcripts

As an AI-driven telephone simulator, our service processes live audio input:

We store audio wave files and generated speech-to-text transcripts on behalf of our clients to populate active admin dashboard call logs. This data is processed solely under client instructions. We do not use client voice logs or transcripts to retrain base models without explicit, written consent.

4. Third-Party Carriers

To bridge calls, we integrate secure communication carriers and model platforms:

• Telephony Providers: Twilio, Retell AI, or custom SIP trunks to establish dialer lines.
• Model APIs: Auditory prompts are dynamically queried through OpenAI, Anthropic, or custom deep-learning voice clusters.

These third-party platforms receive only the metadata required to route the audio signal or resolve queries.

5. Security Standards

We enforce bank-grade security protocols:

All active databases utilize AES-256 database level encryption. API configurations, carrier tokens, and environment parameters are stored in secured environment layers. Active sessions can be audited and revoked directly via settings panels at any time.

6. Your Privacy Rights

Depending on your jurisdiction (such as the Digital Personal Data Protection Act of India, DPDP), you possess rights regarding your data:

You may request details of stored contacts, request complete account deletions, or revoke data processing consent by contacting our privacy compliance desk directly at Nyuricsauto@gmail.com.