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Privacy Policy

Last Updated: July 22, 2026

Nyurics ("Nyurics," "we," "us," or "our") operates the website nyurics.com and the voice AI platform voice.nyurics.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Service.

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide to Us

  • Account Information: Name, email address, phone number, company name, and billing details when you create an account or purchase a plan.
  • Configuration Data: Prompts, voice profiles, agent scripts, and workflow configurations you set up within the platform.
  • Communications: Information you provide when contacting support, booking a demo, or corresponding with us.

1.2 Information Collected Automatically

  • Call Data: Audio recordings, real-time transcripts, call metadata (duration, direction, timestamps, phone numbers involved), and latency/performance metrics generated when your AI voice agents handle calls.
  • Usage Data: Log data, device information, IP address, browser type, pages visited, and interaction patterns with the Service.
  • Cookies and Tracking Technologies: We may use cookies and similar technologies to operate and improve the Service.

1.3 Information from Third Parties

  • Data synced from integrated platforms you connect, such as HubSpot, Salesforce, Zoho, Google Calendar, Slack, Zapier, Notion, and Twilio.
  • Data from third-party AI providers used in our processing pipeline (e.g., speech-to-text, LLM, and text-to-speech providers such as Deepgram, OpenAI, Anthropic, Groq, Cartesia, ElevenLabs, or Play.ht, depending on your configuration).

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service, including processing and routing voice calls
  • Configure and run your AI voice agents according to your settings
  • Sync data with your connected CRM, calendar, and telephony integrations
  • Process payments and manage billing (pay-as-you-go and enterprise plans)
  • Monitor, analyze, and improve performance, latency, and reliability of the Service
  • Provide customer support and respond to inquiries
  • Detect, prevent, and address fraud, abuse, or security issues
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service Providers: Third-party subprocessors that power our pipeline (transcription, LLM, voice synthesis, telephony, and cloud hosting providers) strictly to deliver the Service.
  • Integration Partners: Platforms you explicitly connect (e.g., your CRM or calendar), to sync data as configured by you.
  • Legal Authorities: Where required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

4. Call Recording and Consent

Our Service may involve recording and transcribing telephone conversations. You are responsible for ensuring that your use of call recording features complies with applicable laws, including obtaining any necessary consent from call participants in your jurisdiction. Nyurics acts as a data processor for call content generated through your configured agents; you (the customer) act as the data controller responsible for lawful basis and consent management with your end customers.

5. Data Retention

We retain call recordings, transcripts, and account data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements, or as configured in your account settings. You may request deletion of specific data as described in Section 7.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at the email listed below.

8. International Data Transfers

Your information may be processed and stored on servers located outside your country of residence, including through our third-party service providers. We take steps to ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Third-Party Links and Integrations

The Service may contain links to or integrations with third-party websites and platforms. This Privacy Policy does not apply to those third parties, and we encourage you to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: nyuricsauto@gmail.com